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Top FAQs
- Fun Mode - Practice Balance Q: How can I get more chips?
- Enter any of the tables under the “Fun Mode” tab.
- Inside the table click on “Get Chips” button.
- Complete fulfilling the validation requirements (If needed).
- Purchase our worthwhile ‘Fun Mode Credit’ packages by clicking on the ‘Get Chips’ button.
- Enjoy variety of benefit and claim a free $250 daily bonus!
- Username / Password Issues Q: I forgot my login details, how can I retrieve them?
A: Click Here to use our login details reminder tool which will promptly send the relevant details to the email address that was initially provided during your account creation.
Q: I received an error message that states my login details are incorrect. What should I do?
A: Please be advised that in order to successfully login into the RummyRoyal’s application, you need to make sure that you type your username and not the screen name chosen during your account creation. Moreover, do make sure that the characters you are using only contain numbers and letters without any spaces between them. - Ülkeler Yönetmeliği Oyun KurallarıSoru: Yargı kararları sonrası şu anda ülkemde oynayamadığım “Gerçek Mod” oyunlarında oynuyordum. Benim için başka ne gibi “Oyun Mod”larınız mevcut?
Cevap: Ülkenizdeki kanunlar yüzünden artık "Gerçek Mod"da oynayamazsınız. Ancak “Eğlence Modu”na girebilir, çekici ödüller için oynayabilir hatta kendinize özel kayıt bonusunu alabilirsiniz.
* Lütfen unutmayınız ki dönüştürme programı sadece belirli ülkelere mevcuttur ve şirketimiz bazı ülkelerden gelen para yatırımlarını reddetme hakkına sahiptir.
Technical Issues
- Email validation problems / Completing registration process Q: I did not receive the email which contains the validation code, how will I validate my 'RummyRoyal' account?
A: Simply send an email from your valid email address to our support team (Support@RummyRoyal.com) which includes your username and a written request for an account validation. Once our support team will receive the aforementioned email your account will be validated within 24 hours. - Account Creation / Completing registration process Q: While I was trying to create an account / complete my account registration I received one of the following messages:
- Error 3001 – Please contact the customer support
- An account was already opened from your computer, please contact the support team
- Connectivity Issues / Connection Failure Q: My internet connection was lost / interrupted while I was playing, how can I resume the game?
A: Please note that we are aware that internet connections may sometimes be interrupted or disconnected, and so have implemented special features in our software to help maintain the game's continuous play, and allow disconnected players to return and continue playing.
During a player absence, the ‘Auto-Play’ function will help to maintain the games and tournaments' continuous play in case the player has been disconnected or inactive for more than 2 turns.
In these cases, the Auto-Play function will draw cards from the stock pile and discard them automatically. The Auto-Play function remains active until the player returns to the table and clicks the "I'm Back" button, or until the round is over. If a player has been disconnected or inactive for 2 turns during a tournament (that contains multiple rounds) the Auto-Play mode will remain until tournament is over or until player returns / eliminated from the tournament.
Another feature we have implanted within our software is the ‘Back To Table’ option.
By clicking on the ‘Back To Table” button (located in the main lobby screen) your client will reconnect with our servers, once the connection will be reestablished, you will be directed to the table you were playing in, as long as the game did not end.
Q: What is RummyRoyal’s disconnection policy?
A: When registering for a game, a player is taking full responsibility for the risk of their internet disconnection or communication interferences between their PC and RummyRoyal's servers, any lag or freeze game, and any other problem in their own computers. Other than a server crash, RummyRoyal does not take any responsibility for any of players' disconnections from server.
As RummyRoyal is aware that internet disconnections or interference may occur, players will remain in the game in Auto-Play until they return or are eliminated.
Server Crash: in case of a server crash all registered players will be refunded per their buy-in amount in full.
If you’re unable to find what you were looking for, you can send us an e-mail to our ‘Support Team Department’ (Support@RummyRoyal.com). The more details you can provide, the easier it will be for us to research your question and the faster we can respond.
Some issues take longer than others to review, but we'll always do our best to answer your questions in a timely manner.
To receive an answer which relates to your account, you must either e-mail us from the e-mail address which is registered in your RummyRoyal account or provide us with your screen name / username.
Some issues take longer than others to review, but we'll always do our best to answer your questions in a timely manner.
To receive an answer which relates to your account, you must either e-mail us from the e-mail address which is registered in your RummyRoyal account or provide us with your screen name / username.
